If you choose to offload by hand, please have adequate personnel on site at the time of delivery. We recommend 2-6 people depending on the size of your project and the strength of the individuals.
Q: What if I have missing pieces or my kit is damaged on arrival?
Offloading from the crate from the delivery vehicle provides the ideal time to inspect the crate for any obvious signs of damage. Should you see any damage of any kind, it’s important that you note damage by handwriting “damaged” on the delivery receipt and take a photograph.
Please do not refuse shipment. Any damage as a result of shipping is covered as long as it is noted in writing on the driver’s paperwork. You can email pictures of the damage to your project manager and we will get new parts made and shipped out to you.
If you notice that you are missing any material, please contact your project manager so they can review that with you. We can then ship out anything that has been missed so you can install your kit and begin to enjoy your structure.
Q: Why do my posts and beams have cracks in them?
Your kit will take about a year to acclimate to your weather. Within this year, moisture is released from the wood, causing it to check and emit sap. We recommend removing sap with goo gone or a similar product.